Community Health Worker

Lake Elsinore, CA

Full Time

Experienced

Community Health Worker

Location: On-site, Lake Elsinore, CA and ﬁeld-Based
Schedule: Full-Time (hours may vary; evenings and weekends, as needed)
Compensation: $26.00 per hour
Reports To: Program Manager

Position Summary

The Community Health Worker provides culturally responsive, community-based services that address social drivers of health and support individuals in accessing health care, behavioral health services, and essential resources. This role focuses on care coordination, system navigation, health education, and advocacy to improve health outcomes and overall stability in alignment with Medi-Cal CHW beneﬁt requirements.

Key Responsibilities

Participant Engagement and Assessment

Conduct intakes, eligibility veriﬁcation, and informed consent processes.
Administer Social Drivers of Health (SDOH) screenings and needs assessments.
Collaborate with participants to develop individualized action plans using SMART goals.
Engage participants using a strengths-based, trauma-responsive, and culturally relevant approach.

Care Coordination and System Navigation

Provide health education and information tailored to participant needs.
Assist participants in accessing medical care, behavioral health services, beneﬁts, housing resources, employment supports, transportation, and other community services.
Coordinate referrals and follow up to ensure services are accessed and effective.
Accompany participants to appointments when necessary to support engagement and continuity of care.
Advocate on behalf of participants to reduce barriers to care and services.

Documentation, Billing, and Compliance

Document all CHW services accurately and timely in the electronic health record.
Utilize PIP (Problem, Intervention, Plan) format for all progress notes.
Ensure documentation meets Medi-Cal, managed care, and internal compliance standards.
Track service delivery, referrals, and outcomes as required.
Participate in documentation reviews, audits, and quality improvement activities.

Collaboration and Program Support

Participate in case conferencing, team meetings, supervision, and trainings.
Collaborate with peer support staff, providers, and community partners to support

coordinated care.

Maintain professional boundaries and adhere to organizational policies and procedures.
Other duties as assigned.

Required Qualiﬁcations

High school diploma or equivalent.
Minimum two years of experience providing community-based services, care coordination, or related human services work.
Strong written and verbal communication skills.
Bilingual in English and Spanish.
Ability to manage multiple responsibilities and maintain timely documentation.
Basic computer proﬁciency and experience with electronic records.
Valid California driver’s license, reliable transportation, and proof of insurance.

Preferred Qualiﬁcations

Community Health Worker certiﬁcation or eligibility for certiﬁcation.
Associate degree or coursework in public health, human services, social work, or a

related ﬁeld.

Familiarity with Medi-Cal, managed care environments, and SDOH frameworks.

Work Environment

This position operates in office and community-based settings and requires regular ﬁeldwork. The CHW must maintain ﬂexibility while meeting documentation, compliance, and service delivery expectations.

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What languages do you speak fluently?*

Tell us about a time you helped a participant navigate multiple systems (health care, behavioral health, housing, benefits, employment, etc.).
What barriers did they face, and how did you help reduce or overcome those barriers?*

This role requires timely, accurate documentation that meets Medi-Cal and internal compliance standards.
What is your experience with electronic health records and structured documentation (such as PIP or similar formats)? How do you stay organized when managing multiple participants?*

Working in the community often involves sensitive situations.
How do you maintain professional boundaries while still building trust with participants from diverse cultural backgrounds? Please provide an example.*

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